privacy policy

Ryze Support understands and therefore prioritizes your right to privacy

At Ryze Support, your privacy is our priority. We are committed to safeguarding the personal information of our clients, participants, and stakeholders in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, store, and protect your personal information.

1. Collection of Personal Information: We collect personal information to provide high-quality disability support services and comply with our legal obligations. The types of information we may collect include:
- Personal details: Name, address, date of birth, gender, and contact information.
- Health information: Medical history, disabilities, care plans, and medication details (only when necessary for providing our services).
- Financial information: Bank details, NDIS plan information, payment history.
- Other relevant information: Emergency contacts, family details, or other information required for delivering personalized support.

This information is collected through forms, phone conversations, emails, or in person when you engage with us, either directly or through third-party referrals.

2. Use of Personal Information: We use the personal information we collect for the following purposes:
- To deliver and improve our disability support services.
- To manage your NDIS plan or other funding arrangements.
- To communicate with you, your carers, family members, or other relevant professionals.
- To comply with legal, regulatory, or contractual obligations.
- We will not use your personal information for any other purpose without your consent unless required by law.

3. Storage and Protection of Personal Information: Ryze Support takes the protection of your personal information seriously. We will take reasonable steps to protect the personal, health, and sensitive information we hold from misuse, loss, unauthorized access, modification, or disclosure. Our protective measures include:
- Secure systems: Encryption and password-protected databases.
- Restricted access: Limited access to personal information by authorized staff only.
- Regular security reviews: Assessments to identify and mitigate potential risks. We also ensure that personal information is retained and destroyed according to the requirements of the Public Records Act 1973. This includes proper disposal of records when they are no longer needed and compliance with legal requirements for record retention.

4. Disclosure of Personal Information: We may disclose your personal information to third parties, including:
- Health professionals, allied health workers, or service providers involved in your care.
- Government agencies, including the National Disability Insurance Agency (NDIA), when required for your service provision.
- Legal or regulatory authorities, if required to do so by law.

We will not disclose your personal information to any third parties for marketing purposes or unrelated activities.

5. Accessing and Correcting Your Personal Information: You have the right to access and correct any personal information we hold about you. To request access or update your information, please contact us. We will take reasonable steps to verify your identity before providing access or making corrections.If you believe any information we hold is inaccurate, incomplete, or out of date, you can request that it be amended

6. Complaints and Concerns: If you have any concerns or complaints about how we handle your personal information, please contact us at the details below. We take privacy complaints seriously and aim to resolve any issues promptly and fairly. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

7. Changes to This Policy: Ryze Support may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website, and we encourage you to review the policy periodically to stay informed about how we protect your information.

8. Contact Us: For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please feel free to contact us.